Privacy Policy
Last updated: February 2, 2026
1. Introduction
MatterScribe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our audio transcription service.
Contact Information:
- Contact Form: matterscribe.com/contact
- Website: https://www.matterscribe.com
2. Information We Collect
2.1 Information You Provide
| Data Type | Purpose | Retention |
|---|---|---|
| Email address | Account creation, authentication, communications | Until account deletion |
| Password | Authentication (stored as secure hash) | Until account deletion |
| Audio files | Transcription processing | Based on subscription plan |
| Transcription content | Service delivery, user access | Based on subscription plan |
| Payment information | Subscription billing (via Stripe) | Managed by Stripe |
2.2 Information Collected Automatically
| Data Type | Purpose | Retention |
|---|---|---|
| IP address | Security, fraud prevention | Anonymized in audit logs |
| Browser/device info | Service optimization | Not stored |
3. How We Use Your Information
We use your information to:
- Provide the Service – Process audio files and deliver transcriptions
- Authenticate you – Manage your account securely
- Process payments – Bill for subscriptions via Stripe
- Communicate – Send service updates and notifications
- Improve the Service – Analyze anonymized, aggregate usage patterns (with consent). We do not analyze the content of your audio files or transcripts for this purpose, and we do not use your uploaded files to train or improve AI models
- Operate and maintain infrastructure – Process your data as necessary for service delivery, system maintenance, infrastructure migrations, backups, security monitoring, and compliance with legal obligations
- Ensure security – Detect and prevent fraud
4. Information Sharing
We do NOT sell your personal information.
We share data only with:
- Service providers – We use third-party service providers to operate our service, including cloud infrastructure, data storage, compute, payment processing, and authentication providers. These providers process your data only on our behalf and in accordance with our instructions. We do not share your audio files or transcription content with third parties for their own purposes
- Legal requirements – When required by law
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Audio files (Trial) | 3 days |
| Audio files (Professional) | 7 days |
| Audio files (Professional Plus) | 30 days |
| Transcripts | Same as audio files for your plan |
| Account data | Until account deletion |
| Audit logs | Up to 3 years |
| Payment records | Per Stripe's retention policy |
6. Your Rights
Under GDPR, CCPA, and other privacy laws, you have the right to:
- Access – Request a copy of your data
- Correct – Update inaccurate information
- Delete – Request account deletion
- Export – Download your data in a portable format
- Opt-out – Disable analytics and non-essential cookies
To exercise your rights, visit Settings → Data & Privacy or use our contact form.
7. Data Security
We protect your data through:
- AES-256 encryption at rest
- TLS encryption in transit
- Access controls and authentication
- Ongoing security reviews and monitoring
- Secure cloud infrastructure
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Material changes will be communicated via email.
9. Contact Us
For privacy questions or to exercise your rights:
- Contact Form: matterscribe.com/contact
We will respond within 30 days (or sooner for GDPR/CCPA requests).
10. Related Documents
- Your Data Rights – Detailed data rights information
- Terms of Service – Service terms and conditions
- Cookie Policy – Cookie usage details